Contact Us

Last updated November 3, 2026

Email support@helioradesk.com for products, orders, delivery, cancellations, returns, exchanges, refunds, complaints, or privacy questions. Email is preferred for written instructions. You may also call +1 503-907-4361.

Availability

Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, excluding United States federal holidays. Messages outside service hours are handled next business day. A timely request retains its original sent date even if read later.

What to include

Provide your order number, checkout email, and the help needed. If the number is unavailable, provide other details to locate the order. Describe product issues clearly; photographs help when available. Do not send passwords, full payment card numbers, or unnecessary identity documents.

Returns

Request a return or exchange within 14 business days after delivery. We arrange a prepaid label or another method at our expense. Return location: HELIOWICK TECHNOLOGIES LLC, Heliora Desk Returns, 343 Magnolia Rd, Louisville, KY 40277, United States. Contact us before sending the parcel for identification and cost arrangements.

Company and resolution

Heliora Desk is operated by HELIOWICK TECHNOLOGIES LLC. Its company address and shipping origin are 343 Magnolia Rd, Louisville, KY 40277, United States. We prefer to resolve concerns directly, without restricting access to legal remedies or competent authorities.